Job Description

Job Description Summary Job Description The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multitask while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agencys commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned. Role And Responsibilities Patient experience Provide exceptional customer service to all patients, visitors and callers Oversee the safe, efficient, and comfortable atmosphere of the reception area Greet patients and other visitors to the agency and assist them as appropriate Review schedules daily to ensure accuracy and fill appointment opportunities Schedule and reschedule appointments in accordance with CHC scheduling guidelines Collect, verify, update and document patient demographics, insurance information and forms Reconcile patient visits daily Insurance Verify active insurance coverage and status and update information as necessary Collect patient payments, balances and copays Assist patients with payment planssliding fee applications, and ensure applications are uptodate Complete end of day reporting and ensure records balance Phones Answer, screen, and direct incoming telephone calls and document as needed in electronic health record EHR system, per CHC guidelines Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols Hipaa Consistently ensure and maintain patient confidentiality Other Escalate concerns to site leadsOperations Manager and offer suggestions for improvement Supports manager in monitoring inventory of supplies for the office Meet and exceed assigned individual and departmental goals Other duties and projects as assigned Qualifications Associates degree, medical office or medical assistant degree required Bilingual skills, Spanish speaking, Required Exceptional customer service skills Excellent Verbal and written communication skills Proven ability to multi task Problem Solving and critical thinking skills Excellent organizational skills Healthcare experience in Medical, Dental, or Behavioral Health preferred Experience with Microsoft Power Point, Excel, Word, preferred Physical RequirementsWork Environment Candidate must be available to work on site the following hours Monday, Tuesday, Thursday and Friday from 800am500pm and Wednesday from 900am600pm 1 Saturday a month is also a requirement Minimal physical effort. Must be able to operate computer and telephone continuously Regular regional travel as necessary Community Health Center Company Benefits For FullTime Employees For Health Wellness Medical plans with Health Spending and Flexible Spending Accounts Health Reimbursement Arrangement Accounts Dental and Vision Plans Wellness Incentive Program Life and Disability Insurance Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowners Insurance, Legal Services. For Financial Success 403b plan with a discretionary company match after 1 year of employment. For Great Work Life Balance Paid time off Paid Parental Leave Paid holidays Employee Assistance Programs For Professional and Educational Advancement Tuition Reimbursement Please note some of these benefits do not apply to parttime, temporary, or perdiem roles. Organization Information Community Health Center, Inc. CHC, with offices in Connecticut, Colorado and California, is one of the countrys most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practicebased research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patientcentered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute the National Nurse Practitioner Residency and Fellowship Training Consortium NNPRFTC, the National Institute for Medical Assistant Advancement NIMAA, and ConferMed. Location Community Health Center of Clinton City Clinton State Connecticut Time Type Full time MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Skills Required